When you work with some of the best in the industry, sometimes it's easy to forget why they're good at what they do. Then along comes a reminder, like this letter to our VP of Engineering Andy Calvanese from Steve Shultis, CTO, NY Public Radio in New York, about our own Mike Erickson during his recent visit to WNYC-AM.
Andy, I don't typically get the opportunity to send a note like this but I'm writing to tell you aboutan absolutely GREAT customer support visit we had today from Mike Erickson. First of all I should preface this by saying that 1) We didn't know each other prior to today, even though we each worked in the same market; and 2) Mike initiated the visit as an offer to upgrade the software on our units and field any questions about their operation. The latter point alone is telling about the unique level of support we experienced today. Mike came in this morning to the TX site, established what was on the air and what was not, explained what he was going to do to upgrade the software on each processor and performed that work. Then the fun began: he explained how to get the desired processing out of the units, discovered and corrected at least two key engineering items on our side related to the feeds to the units and proceeded to work and show us how to achieve our desired results. At times, upon completion of key steps, he even invited us to listen to the signal in his car and then returned inside to make further adjustments. When we were happy with the results, he even treated us to lunch and we returned when another host was on the air and made one more adjustment. Andy, this was a thorough yet efficient and very enjoyable visit. It's not often when you meet someone whose avocation so perfectly matches their vocation - but when they do as witnessed today in Mike, it's a unique and wonderful and very productive experience for which we greatly benefited. Hats off to Mike and Wheatstone! Steve Steve Shultis, CTO NY Public Radio 160 Varick St., 7th Floor New York, NY 10013